Saturday, October 29, 2011

You have a Complementary Account for $14.99

I always have a hard time communicating with people in India over the phone. Whether it is when I call the help desk or when I am calling some customer service center for an issue I am having. Today was no different. I decided to cancel a credit monitoring service because I received a free two year service from work and it is redundant to have two. When I called this company, it took about 10 minutes to get through a representative. When I started talking to this lady, she was unable to locate my account. Then she said the account had been cancelled before but I mentioned I was being charged for it so I was wondering where the glitch was. She said she could not identify my account and was talking to a supervisor so she placed me on hold. I spent about 20 minutes waiting for this person to locate my account and she magically found it after I said I would contact the bank and request a charge back and block their company from taking any more money from my account. After she found the account, she told me that it was a complementary account and I was not being charged for it. When she said that, I was looking at my statement and seeing the charge that took place in September. You can imagine I was not very happy and I felt like she was really thinking I was silly. She kept saying that somebody was paying for the account as it was complementary and in my mind I was like "Yes lady, I am paying for it."

As I hanged up feeling like I had not accomplished anything, I called the credit card company to place a block on this company. After waiting a few minutes, I got another call center located in India and the man who was talking to me felt like he had a script. He told me I had to contact the merchant and wait another month. I told him that I had contacted them and there was no solution on their end and I needed to put a block on them. He said he could not do that and kept repeating I had to contact the merchant. By that time, I was already extremely frustrated since I had spent 40 minutes on the phone trying to solve something that should have taken 5 minutes. I finally figure out that I would file a dispute for the charge so at that point they will block the merchant.

As Ava Park said "A Queen usually does not go to war, but when she goes to war, winning is the only option." I was professional, I explained my situation, and in return I felt I did not accomplish anything so now I am disputing the charge because I will make sure this company will not take any more money from me. I could rest. I could let go. I could give up. That's not who I am. When something is wrong, we have to stand up and fight for what we believe and make sure we don't let it pass by. It could be an account for $14.99 or something bigger, what matters is the attitude and the will to stand for ourselves and make sure we set clear boundaries.

Many blessings )0(

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